Everywhere you turn in the business world, you hear of job titles such as Customer Service Executive, Customer Success Manager, Customer Advocacy Director, and even Customer Happiness Officer (yes, a real designation)! Read any publications offline and online (including our blog), and you will see [...]
For our August 2015 edition of the Interview of the Month, we are examining how the workplace environment affects an employee’s ability to perform. With the Interview of the Month program, we invite you to use our software and answer interview questions around important topics in the business [...]
The internet today is flooded with statistics, studies, and anecdotes around the importance of employee engagement and people strategy for organizations today. Studies show that lack of employee engagement can pose severe costs to companies. The U.S. economy loses as much as $370 billion per year [...]
This article originally appeared on Innovation Enterprise. A majority of businesses today are at fault for almost constantly talking about the importance of engaging stakeholders. There are umpteen presentations and articles that discuss why it is important to engage stakeholders, the myriad of [...]
Studies show that the consulting industry today faces a high turnover rate. On the face of it, it would seem that turnover is a looming problem for consulting firms. It certainly poses a number of challenges. At the same time, however, high consultant turnover does have some positive effects for [...]
“Employee engagement” is a hot topic among businesses today, and for good reason. Statistics have shown that employee engagement is directly connected to high performance teams and, in turn, to company performance and revenue. There are innumerable theories, tips, and even organizations devoted [...]
Statistics have shown us that ensuring employees are engaged is essential to leading high performance teams. There are dozens of ways to cultivate employee engagement, all of which have their own lists of pros and cons. While each organization must choose the methods of engagement that work best [...]
The process of building a high performance team involves making adjustments over many areas of an organization. Streamlined processes, team structure, and strategy, for example, all play a role in creating a successful high performance team. One of the key characteristics of high performance teams, [...]
Every company wants a high-performing and motivated workforce, but this goal often proves elusive. In this post, we are sharing a few employee engagement ideas that might otherwise be overlooked. First, it’s important to understand that employee engagement is both employer-driven (incentives, [...]
The purpose of a CRM system is to foster the creation and preservation of meaningful and lasting customer relationships. CRM systems track historical customer details that will help businesses tailor solutions to fit the exact needs of a customer, and they can help employees understand how to best [...]
